Refund Policy for Just-Rental

At Just-Rental, we strive to offer the best rental experience for both landlords and tenants. However, we understand that certain circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be issued and how they will be processed.

Refund Return

Refunds will typically be processed within 7-10 days of approval. However, the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• If a landlord cancels a booking made by a tenant before the agreed-upon rental period starts.
• If a payment is made in error (for example, duplicate transactions).
• If there is a technical issue that prevented the proper delivery of a service paid for by the user.
• If a tenant cancels their booking within the cancellation window defined by the landlord.

Non-Refundable Situations

The following situations do not qualify for a refund:

• If a tenant cancels a booking after the landlord’s defined cancellation window has passed.
• If the property does not meet the tenant’s expectations, but no misrepresentation of the property was made in the listing.
• If the tenant decides to terminate the rental agreement early, without a valid reason as per the rental contract.
• Service fees charged by Just-Rental for bookings or other services rendered.

Process for Requesting a Refund

To request a refund, the following process must be followed:

1. Submit a refund request by contacting our support team at [email protected].
2. Provide your booking reference number, the reason for the refund request, and any relevant details to support your claim.
3. Our support team will review your request and determine if it qualifies for a refund based on this policy.

Once we have reviewed your request, we will notify you of the decision. If your refund request is approved, it will be processed within 7-10 business days.

Refund Methods

Refunds will be processed back to the original payment method used for the transaction. In cases where the original payment method is no longer valid (e.g., expired credit card), we may offer an alternative method for processing the refund, such as a bank transfer or credit to your Just-Rental account.

Partial Refunds

In certain cases, a partial refund may be issued. This applies to situations such as:

• A tenant cancels part of a booking but still retains the remaining rental period.
• The user received partial services but encountered issues with a portion of the services.

Refund Timeline

Refunds will typically be processed within 7-10 business days of approval. However, the time it takes for the refund to be reflected in your account may vary depending on your bank or payment provider.

Disputes and Chargebacks

If you are unsatisfied with the resolution of your refund request, please contact our support team directly to resolve the issue. Chargebacks initiated through your bank or payment provider may result in the cancellation of your account and any outstanding bookings.

Changes to the Refund Policy

Just-Rental reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our platform after the changes are made constitutes your acceptance of the updated policy.